Terms and Conditions of Sale

Last updated: June 16, 2025

This Privacy Policy explains how Try Vitra™ (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit our website, make a purchase on tryvitra.com, contact us at support@tryvitra.com, or otherwise interact with our services (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, or any other individuals whose information we collect in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational or legal requirements. The revised version will be posted on this page with an updated “Last updated” date.

How we collect and use your personal information

To provide and improve our Services, we collect (and may have collected within the past 12 months) personal information from various sources. The information we collect depends on how you interact with us.

In addition to what is listed below, we may use your data to:

  • Communicate with you

  • Improve our Services

  • Comply with legal obligations

  • Prevent fraud and protect our business and customers

Personal information we collect directly from you

The information you submit directly through our Services may include:

  • Contact details: your name, address, phone number, and email address.

  • Order information: billing/shipping address, payment confirmation, phone number, and email.

  • Account information: username, password, security questions, and account preferences.

  • Customer service information: any details you choose to provide when contacting us.

Some features may require specific information. If you do not provide it, you may not be able to use those features.

Information we collect automatically

We automatically collect certain information about your interaction with our Site (“Usage Data”) through cookies, pixels, and similar technologies.
This includes details such as:

  • Device type and browser

  • Network connection and IP address

  • Time spent, pages visited, and actions taken on our site

Information we obtain from third parties

We may receive information about you from:

  • Service providers (e.g., Shopify) supporting our Site and operations.

  • Payment processors that handle payment and billing information.

  • Analytics and marketing partners (cookies, pixels, SDKs) for advertising and email performance tracking.

All third-party data is processed in line with this Privacy Policy.

How we use your personal information

We use your information to:

  • Provide Products and Services: process payments, fulfill orders, manage accounts, and handle returns or exchanges.

  • Marketing and Advertising: send promotional emails, SMS, or personalized ads (based on legitimate interest under Art. 6(1)(f) GDPR).

  • Security and Fraud Prevention: detect or prevent fraudulent or illegal activities.

  • Communication and Improvement: enhance customer service and user experience.

Cookies

We use cookies to improve our Site, remember your preferences, and analyze interactions.
For more details, visit Shopify’s Cookie Policy.
You can manage cookies in your browser settings; however, blocking them may affect functionality.

Disclosure of personal information

We may share your data with:

  • Service providers (payment processing, shipping, customer service).

  • Business and marketing partners.

  • Affiliates within our corporate structure.

  • Legal or transactional cases where disclosure is required to protect our rights or comply with law.

Children’s Data

Our Services are not intended for minors under 16. We do not knowingly collect personal data from children.

Security and Data Retention

While no system is completely secure, we implement measures to protect your data.
We retain information only as long as necessary to fulfill our purposes, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access, correction, deletion, or portability of your data.

  • Opt-out of targeted ads or data sharing.

  • Restrict processing or withdraw consent.

  • Appeal if a request is denied.

You can exercise your rights by contacting us.

Complaints

If you have concerns about our use of your data, please contact us first.
If unresolved, you may file a complaint with your local data protection authority (see EU list of supervisory authorities).

International Users

We may transfer your data outside your country.
If transferred from the EU, we rely on Standard Contractual Clauses or equivalent mechanisms, unless the destination country is deemed adequate by the EU.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: support@tryvitra.com

Unless stated otherwise, Try Vitra™ is the data controller for your personal information.